This page summarises our approach to refunds for digital content. It should be read together with our Terms & Conditions (especially the sections on digital content and withdrawal) and our Privacy Policy.
1. Overview
We sell digital audiobooks and related content that you can access almost immediately after purchase. Because digital content cannot be “returned” in the same way as a physical product, refunds are handled differently and are subject to specific legal rules.
2. Legal Right of Withdrawal (Consumers)
If you are a consumer in the EU/EEA or another country with similar rules, you may have a statutory right to withdraw from a distance contract within 14 days from the day after completion of the transaction (cooling-off period), unless a statutory exception applies. For digital content, this right can be lost once:
- you expressly agree that we may start delivering the digital content before the withdrawal period ends; and
- you acknowledge that by starting download or streaming you lose the statutory right of withdrawal.
Where required by law, this consent and acknowledgement is presented to you in the Paddle checkout before you complete the purchase. Your statutory rights described in the Terms & Conditions remain unaffected.
In line with Paddle’s Checkout Buyer Terms, a 14-day cancellation period applies to eligible purchases made via Paddle as Merchant of Record, counted from the day after completion of the transaction. This statutory cancellation right does not apply where you have already started downloading, streaming or otherwise accessing the digital content, as described above and in Paddle’s Buyer Terms.
3. When We Consider Refunds
Refund requests should normally be made within 14 days from the date of purchase, in line with Paddle’s Checkout Buyer Terms. Even where the statutory right of withdrawal no longer applies, we aim to be fair. We may consider a refund in particular if:
- you were unable to access the audiobook due to a technical problem on our or Paddle’s side, and the issue cannot be resolved within a reasonable time;
- you were charged in error (for example, duplicate payments for the same order);
- you purchased the wrong product
- other exceptional circumstances apply and you contact us promptly after purchase.
4. When Refunds Are Normally Not Possible
We generally cannot provide a refund if:
- you have already significantly used the audiobook (for example, listened to a substantial part of the content);
- you simply changed your mind after using the content;
- the audiobook does not meet expectations that go clearly beyond what is described on the product page;
- the request is made after an unreasonably long time from purchase without a valid reason (in particular where it is submitted more than 14 days after purchase and no mandatory statutory right applies).
5. How to Request a Refund
To request a refund, please contact either:
- Paddle support (quoting your order number and email address used at checkout); and/or
-
our support at privacy@audiopatente.it, providing:
- your full name,
- email used for purchase,
- Paddle order ID,
- a short description of the issue and why you are requesting a refund.
Paddle.com Market Limited, acting as merchant of record, will process the payment and any approved refund through the original payment method where possible.
6. Processing Time
Once a refund is approved, it is typically initiated by Paddle within a few business days. The time for the funds to appear in your account depends on your bank or card issuer.
7. Misuse and Fraud
We reserve the right to decline refund requests in cases of suspected misuse, abuse of the refund process or fraud (for example repeated purchases and refund requests without a valid reason).
8. Changes to This Policy
We may update this Refund Policy from time to time, for example if our products or applicable laws change. The latest version is always available on this page. Any changes will not affect refunds already granted.
9. Contact
If you have questions about refunds or problems accessing your audiobook, please contact:
Email: privacy@audiopatente.it
Additional contact details are provided in our
Terms & Conditions.